Return & Policy
At Application Associates, we want you to be fully satisfied with your purchase. If you are not
completely happy, we make the return process simple and transparent.
Returns
- We accept returns on defective and non-defective products.
- All returns must be initiated within 30 days of the delivery date.
- Returned products must be new, unused, and in their original packaging.
Exchanges
- We do not offer direct product exchanges.
- If you need a different product, please return the original item and place a new order.
Product Condition
- We sell and accept returns for new products only.
- Slightly used, installed, or damaged products cannot be returned.
How to Return
- All returns are handled by mail only.
- Customers are responsible for the cost of return shipping unless the product is defective or the return is due to our error.
- To start a return, please contact our customer service team for return instructions and
authorization.
Restocking Fees
- A 15% restocking fee applies to all non-defective product returns.
- Defective products or returns due to our error are not subject to restocking fees.
Refunds
- Once your return is received and inspected, your refund (minus any applicable
restocking fee) will be processed within 7 business days. - Refunds are issued to the original payment method.
- Shipping charges are non-refundable, unless the return is due to a defective product
or our error.
Cancellation and Returns
Application Associates must approve cancellation of any order prior to shipment. Orders for Special or Non-standard Products may not be cancelled or returned. Any returns for shipping errors, damage or loss upon delivery must be reported within 10 days of the delivery date. Except as otherwise agreed, Products will not be accepted for return after 30 days from the date of delivery to the Purchaser. Any cancellation or returns accepted after 30 days may be subject to a restocking fee and other charges, for which the Purchaser shall be responsible. All returns should be made to Application Associates or as otherwise designated by US, and must be in resalable condition and accompanied with an Invoice.
